We ship all items USPS via Priority Mail Flat Rate boxes, as we find this to be the best value for our customers.
Shipping Damage Claims:
Should you have any problems with a package or product being damaged in transit, please be sure to follow the instructions below:
Be sure to send us photos of the damaged box before you open it.
Send us a clear photo of the label on the box
Be sure to send all photos and a list of damaged items to us at firstname.lastname@example.org
Be sure NOT to remove the plastic shrink wrap from any of the items, as all returns must have the shrink wrap still on them for inspection purposes.
ALL DAMAGE CLAIMS MUST BE MADE WITHIN 48 HOURS OF RECEIPT / DELIVERY.
Please wait for us to contact you with details and instructions.
We do not normally ship using UPS, FEDEX, overnight, or next-day delivery options, but in cases where we may make exceptions to this rule, a non-refundable $50.00 RUSH FEE will be added to the actual postage/freight cost should we approve your request. The rush fee must be paid in advance, in full, through a PayPal invoice before we will attempt to mail any rush package(s). Please be advised that BWH will not be held responsible for any items that do not arrive on time for any reason whatsoever.